Terms of Service

About Us

Stanhomefix Ltd is a home improvement company registered in England and Wales. We provide flooring installation, bathroom renovation, and general home repair services across London and surrounding areas.

Our Services

We offer various home improvement services including but not limited to:

• Flooring installation (hardwood, laminate, vinyl, carpet, tiles)
• Bathroom renovation and tiling
• Kitchen flooring and upgrades
• General home repairs and maintenance

The specific scope, timeline and cost of work will be agreed in writing before any project begins.

Quotes and Pricing

• All quotes are provided free of charge and without obligation
• Quotes are valid for 30 days unless otherwise stated
• Final pricing may vary if the scope of work changes or unforeseen issues arise
• We will always discuss any price changes with you before proceeding
• Payment terms will be agreed before work commences

Bookings and Cancellations

• Once you accept a quote, we will agree a start date
• We ask for at least 48 hours notice if you need to reschedule
• Cancellations made less than 24 hours before the scheduled work may incur a charge
• If we need to reschedule due to circumstances beyond our control (weather, supplier delays), we will contact you as soon as possible

Your Responsibilities

To help us complete the work efficiently, we ask that you:

• Provide accurate information about the work required
• Ensure safe access to the work area
• Clear the area of personal belongings where possible
• Inform us of any known issues (e.g. damp, structural concerns)
• Be available or contactable during the project

Quality and Guarantees

We take pride in our work and aim for complete customer satisfaction. Our workmanship is guaranteed for 12 months from completion. This covers defects in our installation work but does not cover:

• Normal wear and tear
• Damage caused by misuse or accidents
• Issues with materials not supplied by us
• Problems arising from pre-existing property conditions

Materials supplied by us are covered by the manufacturer's warranty where applicable.

Liability

We carry public liability insurance for your peace of mind. However, our liability is limited to the value of the work carried out. We are not liable for:

• Indirect or consequential losses
• Issues beyond our reasonable control
• Pre-existing defects in your property

Website Use

The content on this website is for general information only. While we strive to keep information accurate and up to date, we make no guarantees about completeness or accuracy. Images shown are for illustration purposes and actual results may vary.

Disputes

If you have any concerns about our work, please contact us first so we can try to resolve the issue. We aim to respond to all complaints within 7 working days. If we cannot reach an agreement, the matter may be referred to an appropriate alternative dispute resolution service.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these terms, please contact us using the details on our website.