Privacy Policy

Who We Are

Stanhomefix Ltd is a home improvement company based in London, United Kingdom. We provide flooring installation, bathroom renovation and general home repair services.

Contact: For any privacy-related questions, please email us at the address shown on our website or call us directly.

What Information We Collect

When you contact us or request a quote, we may collect:

• Your name
• Phone number
• Email address
• Your location or city
• Details about the services you're interested in
• Any message or notes you provide

We do not collect sensitive personal data such as health information, religious beliefs or financial details through our website.

How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out the services you request
• Communicate with you about your project
• Improve our services based on feedback

Legal basis: We process your data based on your consent (when you submit an enquiry) and for the performance of a contract (when you hire us for work).

How We Store Your Data

Your data is stored securely using industry-standard encryption. We use trusted third-party services (such as our database provider) that comply with UK data protection standards. We retain your information only for as long as necessary to fulfil the purposes outlined above, typically no longer than 3 years after our last contact with you.

Sharing Your Information

We do not sell, rent or trade your personal information. We may share your data only with:

• Our team members who need it to provide your service
• Service providers who help us operate (e.g. hosting, database services) under strict data protection agreements
• Legal authorities if required by law

Your Rights

Under UK GDPR, you have the right to:

• Access – request a copy of the data we hold about you
• Correction – ask us to correct inaccurate information
• Erasure – ask us to delete your data ("right to be forgotten")
• Restriction – ask us to limit how we use your data
• Portability – request your data in a portable format
• Objection – object to certain types of processing

To exercise any of these rights, please contact us using the details on our website. We will respond within 30 days.

Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. If this changes, we will update this policy and obtain your consent where required.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Website: ico.org.uk